Help & FAQs

Once an order has been placed, it cannot be modified or cancelled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct. 

Of course! Our global Fenty Fam can head to fentybeauty.com, which ships internationally to 150+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com. For a full list of all international retailers, please visit our STORE LOCATOR PAGE. 

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know. 

For orders within the UK, we offer FREE Next Day Delivery on orders over £35+.  

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under MY ACCOUNT. Please note that the Order History will not be updated until the product(s) have shipped. 

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. Please reach out to usat  customerservice@fentybeauty.co.uk, or call us on 01744 411197. Our representatives are available from 1pm – 1am GMT Monday - Friday, Saturday 1pm – 10pm GMT. Closed on Sunday & Bank Holidays. 

MY ACCOUNT

To register for a Fenty Beauty account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account. Please review our Privacy Policy for more information on how your personal data is used. 

CREDIT CARD TROUBLE

If you receive an error message related to credit card authorisation failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVC or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, contact customerservice@fentybeauty.co.uk or contact your financial institution for further assistance. 

PRODUCT RELATED

We often include a free sample or two with online orders. We’ll keep you posted on the next time Fenty Beauty runs this kind of promotion—just make sure you’re on our email list to be the first to know. 

Never. Fenty Beauty, Fenty Skin, Fenty Fragrance and Fenty Hair are cruelty-free brands. We never test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf. 

Fenty Beauty, Fenty Skin, Fenty Fragrance and Fenty Hair are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Fenty Skin is a fully vegan line. 

Yes. Fenty Beauty, Fenty Skin, Fenty Fragrance and Fenty Hair products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process. 

Fenty Beauty, Fenty Skin and Fenty Fragrance are paraben-free (and phthalate-free, too). 

The talc we use is the highest quality and tested to confirm the absence of asbestos fibres – it meets strict purity criteria and all measures of quality and safety and it strictly complies with all the legal regulations where we operate. 

PAO stands for “period after opening,” and is represented by an icon with a number that indicates how many months the product will be fresh after opening. If a product has a PAO of 12, that means it should be used within 12 months of opening. Products with sunscreen are marked with an expiration date, which indicates when the product should stop being used, regardless of whether it has been opened. 

Shelf life is communicated from Fenty Beauty, Fenty Skin, Fenty Fragrance and Fenty Hair to their licensed retailers. Shelf-life ranges by product. Our quality control team continues to test batches and if they receive positive testing data, they will extend shelf life of products and communicate the updated information to our retailers. We seek to ensure our clients only receive fresh, high-quality product. 

We got you covered, fam! Your health and safety are hella important to us. Although the hype is real about our high-quality ingredients, we always recommend consulting your doctor or dermatologist about the use of our products during pregnancy or while nursing. Peep the ‘Ingredients’ tab on each product’s description page and hit up your doctor before you glow. 

OTHER

We currently accept all major credit cards (American Express, , MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, Klarna and Fenty Beauty E-Gift Cards. Auto-Replenish subscription orders do not accept Klarna. 

Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list. 

We're glad you asked! You can find out more details about becoming a Brand Ambassador HERE. 

The only way to guarantee authenticity is by purchasing from official Fenty Beauty retailers: FentyBeauty.co.uk, Sephora stores, Sephora.co.uk, Sephora inside JCPenny, Kohl's, Kohls.com, Boots, Boots.com, Harvey Nichols, and HarveyNichols.com. For a full list and location of all Fenty Beauty \ retailers, please visit our STORE LOCATOR PAGE. 

We only sell Fenty Beauty, Fenty Skin, Fenty Fragrance and Fenty Hair products. 

Rihanna is Founder and CEO, and an owner of Fenty Beauty, Fenty Skin, Fenty Fragrance and Fenty Hair. 

Fenty Beauty, Fenty Skin, Fenty Fragrance and Fenty Hair are joint ventures between Rihanna and Kendo Brands. 

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